Your views and experiences
In Mindworks, we believe it’s important to listen to the views and experiences of young people and their families and work with you to understand, and continually develop the services.
As young people, you have a legal right to have your views heard about the things that affect you and the right for your views to be taken seriously. This is called ‘participation’ and is in worldwide law.
Our plan
We want to ensure that listening to and working with young people and families becomes more central to 
everything we do. We now use the Lundy Model , which is based on children’s rights (UNCRC). The model helps everyone understand ‘Article 12’ and how to best support young people and their families to share their views meaningfully and influence decisions To find out more about our long term plan watch the video.
If you’d like to become part of our network of young people and parents/carers and hear about opportunities to get involved, please email: Maristelle.disanto@sabp.nhs.uk (Mindworks Participation Lead).
Our approach
We have many ways to understand your feedback and experiences across Mindworks. These include:
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9 questions asked at the end of support, created with over 30 young people and our Youth Shadow Leadership Board, Amplify.
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We set goals with young people and families, to shape your support with you and monitor your progress.
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A group of professionals who speak to young people and families regularly come together to share what we are hearing about your experiences and identify themes to inform priorities.
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We also use a process called “Action Cards”, which are created when regular feedback is heard. This gets logged, discussed, monitored and shared with senior leads and must be responded to. For information about what has happened with these themes please visit our 'Responding to your feedback' section below.
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